Lightstore.co.za is a division of Touchstone Lighting (PTY) Limited.
7 Day “Money Back Satisfaction Guarantee”
The Seller may accept returns of its products provided that the goods are returned in “as new” condition, uninstalled condition and in the original packaging strictly within 7 days of receipt of the products by the buyer. The seller will not consider returns after the expiry of the 7 days.
- To complete a product return form (PRF) please click here.
- Once the buyer’s return has been authorized by the seller the seller shall make arrangements for the collection of the products at the buyer’s cost.
- The seller is unable to accept the following products for returns:
- Products bought on special promotion.
- Products which have been assembled or installed by the buyer.
- Products not in their original undamaged packing or not in “as new” condition.
- Custom made or modified products.
- Products imported specifically for the buyer.
- Light bulbs / lamps, LED strip, drivers, transformers, and batteries.
- The buyer’s refund (excluding initial delivery charges) will be processed by the seller and paid within 10 days. The costs of the return shipping will be deducted from the credit due to the buyer.
- Should the seller, for whatever reason, determine that the returned products do not meet the requirements as set out above then the purchaser will have 7 days to arrange collection of the products from the seller at their cost.